1. Introduction
Yetser ("we," "our," or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA).

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2. Information We Collect

We may collect and process the following types of personal information:

• Contact Information: Name, email address, phone number, and company details.

• Consultation Information: Details provided during consultation bookings.

• Website Usage Data: IP address, browser type, and interaction with our site (collected via cookies and analytics tools).
   

3. How We Use Your Information

We use your information to:

• Provide and improve our services.

• Process consultation bookings and payments.

• Send newsletters, marketing materials, or event updates (with your consent).

• Respond to inquiries and client service requests.

 

4. Sharing Your Information

We do not sell or rent personal information. We may share information with:

• Service providers (e.g., payment processors, analytics tools).

• Legal authorities, if required by law.

 

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, loss, or misuse.
 

6. Your Rights & Choices

• You can opt out of marketing emails anytime.

• You can request access, correction, or deletion of your personal data.

• Contact us at contact@yetsercommunictions.com for privacy-related requests.

 

7. Cookies & Analytics

Our website uses cookies to improve user experience. You can manage cookie settings in your browser.
 

8. Updates to This Policy

We may update this policy periodically. The latest version will always be available on our website.
 

For questions or concerns, contact us at contact@yetsercommunications.com

1. Acceptance of Terms

By accessing and using Yetser’s website and services, you agree to these Terms & Conditions. If you do not agree, please refrain from using our site or services.
 

2. Services Offered

Yetser provides strategic communications consulting, stakeholder engagement, media relations, and digital communications services.
 

3. Payment Terms

• Fees for consultations and services must be paid upfront or as per the agreed contract terms.

• Late payments may result in service delays or suspension.
   

4. Intellectual Property

• All content, logos, and materials on this website are owned by Yetser and may not be copied, distributed, or reproduced without permission.

• Clients retain ownership of their proprietary materials shared with Yetser.
   

5. Limitation of Liability

• Yetser is not liable for indirect, incidental, or consequential damages arising from the use of our services.

• While we strive for accuracy, we do not guarantee the completeness or correctness of information on our website.
   

6. Cancellations & Refunds

See Refund & Cancellation Policy below for details.
 

7. Changes to Terms

Yetser may update these terms from time to time. Continued use of our services constitutes acceptance of any modifications.
 

For inquiries, please contact contact@yetsercommunications.com.

1. Cancellation by the Client

• Consultations must be canceled at least 24 hours in advance for a full refund.

• Cancellations made less than 24 hours before the scheduled consultation are non-refundable.

• Rescheduling is available at no additional cost if requested at least 24 hours in advance.
   

2. Cancellation by Yetser

If we need to cancel or reschedule a consultation, you will be offered:

• A full refund, or

• The option to reschedule at a convenient time.
   

3. Refund Policy

• Refunds will be processed within 5-7 business days to the original payment method.

• No refunds are issued for completed consultations or delivered services.
   

For cancellations or refund requests, please contact contact@yetsercommunications.com.

1. Commitment to Accessibility

Yetser is committed to providing an inclusive and accessible experience for all clients and website visitors, in compliance with Ontario’s Accessibility for Ontarians with Disabilities Act (AODA).

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2. Web Accessibility

We aim to meet WCAG 2.1 Level AA accessibility standards, ensuring:

• Easy navigation for users with disabilities.

• Compatibility with screen readers and assistive technologies.

• Alternative text for images and media.

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3. Accommodations for Clients

We offer:

• Alternative consultation formats (e.g., video, phone, written).

• Accessible documents upon request.

• Assistance for individuals with disabilities attending our in-person events.

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4. Feedback & Contact

We welcome feedback on accessibility improvements. If you experience any accessibility barriers, please contact contact@yetsercommunications.com.